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Top 10 Evaluation Criteria for CRM Software

April 16th, 2013

Selecting a CRM software package for your company is NOT an easy decision.  There are […]

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Posted in CRM General, CRM Implementation, CRM Systems | 1 Comment »

You Don’t Know What You Don’t Know

January 25th, 2013

Consultants vs. Order Takers: Don’t Be Fooled!   I recently sat down with a new […]

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Your Time Investment in a CRM Implementation

August 22nd, 2012

Last month we wrote about how long a CRM implementation takes for the overall project […]

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How Long Does a CRM Implementation Take?

July 20th, 2012

Many people ask me, “How long will a typical CRM implementation take?”, and it’s a […]

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Technology Without Strategy = Failure

June 12th, 2012

In my line of work as a consultant helping small businesses implement and use Customer […]

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Phased Approach to CRM Implementation

May 8th, 2012

In this fast-paced world we live in today, most people want things done “yesterday”, and […]

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How to Overcome User Adoption Issues for CRM Systems

May 8th, 2012

Implementing a CRM (customer relationship management) system is an overwhelming task – selecting what system […]

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CRM Proves Beneficial Against Status Quo

September 6th, 2011

CRM just seems expensive and a waste of time.  Isn’t it better if I just […]

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One Size Does NOT Fit All

November 19th, 2009

Last week at a networking event, someone asked me what MY favorite CRM system is. […]

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Posted in CRM General, CRM Implementation | 2 Comments »

Building a Communication Plan for a CRM Implementation

September 18th, 2009

When a company takes on a task like implementing a CRM system, it affects many […]

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Posted in CRM Implementation | 4 Comments »

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