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» Testimonial: 20 Lemons

Testimonial for How-to Help Desk – Excel Support

Three weeks ago, I got to experience first-hand how wonderful it was to be able to have access to a service like How-To Help Desk.  I was sitting in front of my computer at work, putting the finishing touches on a mail merge letter for a client.  As I was wrapping up, I realized there was just one SMALL problem:  All the names and addresses being pulled from the Excel spreadsheet database for the mail merge were all capitalized.  I opened the Excel file, to see if there was some way to change the case of the letters within each cell.

I tried the Help Menu, but no luck.  I searched Google for almost 30 minutes, and after clicking on several links, I finally found an Excel formula to do what I wanted.  Yet, I had no idea how to use the formula in order to get the names and addresses to change to lower cases.   I finally asked one of my co-workers if he knew how to solve the capitalization problem.  My co-worker took a look at the spreadsheet for several minutes, and told me that he didn’t know what to either.  Now I was extremely annoyed, as I had spent over 45 minutes working to solve this seemingly simple problem.

So, finally, my boss told me to call How-To Help Desk.  I got a chance to speak with Kendra Von Achen and I had an amazing experience.  First, Kendra asked me to describe the issue I was having.  Then, she asked me how familiar I was with Excel 2007, so I could navigate through the different menus.  And once we were on the same page, she proceeded to tell me exactly how to solve my issue in a clear, concise, and understandable manner.  Kendra was able to walk me through how to solve my Excel spreadsheet problem over the phone in about 10 minutes!  It was fantastic.

If I had picked up the phone and called How-To Help Desk as soon as I realized I had a problem, I would have saved myself an hour of frustration.  I would definitely use How-To Help Desk again in the future and recommend that other small businesses do so as well.  The service is well worth it!

-Timothy Johnson III
20 Lemons

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