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» 10 Key CRM Functionalities to Consider

10 Key CRM Functionalities to Consider

March 27th, 2013

I recently did a joint presentation with another CRM consultant, and part of the presentation […]

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Technology Without Strategy = Failure

June 12th, 2012

In my line of work as a consultant helping small businesses implement and use Customer […]

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Phased Approach to CRM Implementation

May 8th, 2012

In this fast-paced world we live in today, most people want things done “yesterday”, and […]

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How to Overcome User Adoption Issues for CRM Systems

May 8th, 2012

Implementing a CRM (customer relationship management) system is an overwhelming task – selecting what system […]

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